Knowledge Management System from Individual Firm to National Scale Chapter uri icon

Book Title

  • Strategic Information Systems and Technologies in Modern Organizations


  • Knowledge management system (KMS) is capable of capturing explicit knowledge and tacit knowledge in a systematic manner. As any type of organization scales up, the issue in relation to, how to construct an effective knowledge sharing mechanism in KMS to covert individual knowledge into collective knowledge remains under surveyed. The rising concerns especially focus on the identification of individual knowledge worker, how firms facilitate knowledge sharing and the effectiveness of national knowledge management system. Communities of Practice (CoPs) are well known as effective mechanism to foster knowledge sharing theoretically and practically. This paper aims to explore the journey of CoPs driven KMS from the lens of individuals, firms' business strategies to the perspectives of national interest. On individual level, knowledge nodes are explored in the context of knowledge flow, which often transcend organizational boundaries and are distinct and different than workflow models. Thus, a CoPs centered knowledge flow model in a multinational organization is developed, implemented, and analyzed. On firm level, this model is underpinned in a CoPs framework built around four expected firms' major business strategies including four dimensions and sixteen criteria as a comprehensive mechanism to intensify knowledge sharing effect. Finally, a conceptual model of KMS embedded national innovation system is also addressed.

publication date

  • 2017