AACQA literature review: Choice and quality in community care: Final report Report uri icon


  • The themes identified by this literature review fall into two broad categories: how consumers choose to spend their budgets; and what consumers value in their packaged home- and community-based services. It was not possible to differentiate between home-based and community-based services, as they were inextricably linked. While some older consumers feel free to use their packages in non-traditional or imaginative ways, most consumers still choose traditional home care, personal support services, or equipment within an aged care package or similar services. The drivers underlying this choice are likely to be consumers’ needs or unmet needs in the areas of personal support with activities of daily living (ADLs) and instrumental activities of daily living (IADLs), as well as a relatively high degree of familiarity with these service types. Though recognised as important, social needs and respite needs appear to take second place in the context of having a limited budget.

publication date

  • 2018