Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers
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BEHAVIOR
COMPENSATION
CONSUMER RESPONSES
CUSTOMER SATISFACTION
EMOTIONAL RESPONSES
Hospitality, Leisure, Sport & Tourism
IMPACT
INTERACTIONAL JUSTICE
ORGANIZATIONAL JUSTICE
PERCEPTIONS
REPURCHASE INTENTIONS
Social Sciences
Social Sciences - Other Topics
airline travelers
controllability
customer loyalty
perceived justice
recovery satisfaction
service recovery
stability
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