The Department for Communities and Social Inclusion commissioned the ‘Quality Systems and Outcomes Measurement Project’ to determine how individuals, families and funding bodies know that disability support services are effective in achieving positive outcomes for individuals. This is a question currently challenging all jurisdictions in Australia looking to move beyond minimum standards in quality improvement. The project has produced the Service Effectiveness framework a guide to measure and monitor the performance of disability service providers in providing support that makes a difference in people’s lives. This unifying framework enables:
Individuals and families: to have additional information to compare between, or reflect on, the performance of providers in areas of importance to them.
Providers: to review and monitor their service delivery, which provides a basis for supervising direct support practice and reporting about service delivery performance.
Funders and external reviewers: to review and critique the service delivery outcomes of providers consistent with regulations, standards or other accountability requirements.