Does the Extent to Which an ERP System is Human-Centered Contribute to User Satisfaction with That System? Academic Article uri icon


  • This paper studies direct and indirect impact of the human-centered Enterprise Resource Planning (ERP) systems on user satisfaction. The objective of the paper is to measure a hierarchical influence of five human-centered dimensions on user satisfaction both directly and indirectly. This paper attempts to provide answers to whether the human-centered measurement models provide a systematic evaluation of ERP. The contributions of the paper to knowledge are to establish the need for the human-centered approach as a basis for the design of ERP systems, to define a systematic hierarchical human-centered model for measurement, in particular, and accounting information systems, in general, and to develop methodology for validation of the measurement model and applies it to evaluation of ERP systems. This paper suggests the application of a proposed five dimensional model in measuring the human-centeredness of ERP systems using hierarchical model and looks at the implementation in a university context.

publication date

  • 2013