The purpose of this literature review is to understand the impact of case management in community home care packages. Relevant databases were searched for peer-reviewed articles on case management in community care; the only requirement being that they were in English. In addition, published reference material was obtained from organisations such as Case Management Society of Australia and New Zealand (CMSA) and the Australian Institute of Health and Welfare (AIHW), as well as other existing resources. The literature review identified a number of studies on benefits or impacts of case management, and a range of outcomes were addressed by these studies. Not all outcomes were fully supported by the evidence presented, and further research into these unsupported outcomes is necessary before they can be adopted as benchmarks of the impacts of case management.
The final list of benefits of case management supported by the literature were:
• Reduced hospital admissions
• Reduced hospital length of stay
• Delay in admission to residential care
• Reduction in health care and service use costs
• Increased satisfaction with care.