ASM Client and Carer Outcomes Project: Stage 1 Final Report Report uri icon


  • The aim of this project is to develop a framework and tools for measuring the impacts of the Active Service Model (ASM) approach in Home and Community Care (HACC). The ASM outcomes framework and tools are intended to assist HACC service providers to capture outcomes for clients and carers who use their services. The project team is supported by senior DHHS staff, a project reference group (PRG), and the ASM Industry Consultants (ASM ICs). This project was planned in two stages. The first stage (conducted from July 2014 to March 2015) involved developing an outcomes framework and designing ASM outcome measurement tools. The second stage, planned to commence at the completion of stage 1, is a pilot study to test the tools in the field. A detailed review of the literature on outcomes measurement in community services was undertaken. It included scoping existing outcome measurement frameworks and tools developed for this setting. Two workshops were held to provide opportunity for a wide representation of HACC service providers to contribute to developing an outcomes framework that meets the specific needs of the HACC program in Victoria.The literature review and the HACC sector consultation process informed the development of a draft ASM clients and carers outcomes framework which was distributed and discussed with the PRG and the ASM ICs. Feedback from these groups was considered by DHHS and the La Trobe project team; the outcomes framework was refined accordingly. The framework encompassed 14 client outcomes across the three linked outcomes categories as well as 12 carer outcomes across three linked outcome categories. Two outcomes measurement tool kits (one for clients and one for carers) were designed for gathering data on the ASM outcomes included in the framework.

publication date

  • 2015