PURPOSE:This study examined Syrian refugee adults' experiences with mental health services due to a mental complaint. DESIGN AND METHODS:This qualitative study used a phenomenological design. The data were collected in semi-structured focus group interviews between June and August 2018. A total of 24 individuals participated in the study. The data were analyzed using Colaizzi's method of phenomenological interpretation. FINDINGS:Seven themes were identified by thematic analysis of the interviews: (a) difficulties making appointments, (b) difficulties obtaining medicine, (c) personal rights, (d) lack of information, (e) language barrier, (f) discrimination, and (g) confidence versus anxiety. PRACTICE IMPLICATIONS:Nurses should be aware of the barriers experienced by refugees that affect the quality and accessibility of psychiatric services.