WE ARE DELIGHTED to welcome you to the new look of the Journal. In recognition of the importance of Australian Health Review to management and policy decision makers in Australia, the Australian Healthcare Association has initiated some major changes to assist us to better meet our readers? needs. The journal is now being produced with the support of AMPCo, the Australasian Medical Publishing Company. The changes in print format and presentation of papers will be accompanied by a more interactive website, and authors and reviewers will soon notice a more streamlined editorial and production process. It is also a pleasure to welcome Mr Gary Day, of the Queensland University of Technology, to the new role of book review editor for the journal. Gary's appointment will enable the journal to include more regular coverage of significant books and reports. The librarians and archivists among our readers will note that we have started a new volume (number 28) for the occasion. Volume 28 will have three issues, which, combined with those in volume 27, will make 5 issues for 2004. The next volume (number 29) will start in 2005.